Frequently Asked Questions
Accessories And Programming
Which Remote Do I Need To Purchase?
How Do I Program My Wayne-Dalton Accessories?
Please click on one of the following PDF’s that pertain to your accessory model.
Wayne-Dalton Remote Transmitter (213 kb)
Wayne-Dalton Keyless Entry (5-Button) (205 kb)
Wayne-Dalton Keyless Entry (10-Button) (1.57 M)
Homelink – iDrive (233 kb)
What Is The Warranty On My Door Or Operator?
Installation: 1 Year Labor, Manufacturer’s Warranty on Product
Service: We offer a 30 day warranty on our service if it is the same issue that we initially serviced for. If it is a different issue, standard service rates would apply.
What Is My Recourse If I Didn’t Purchase My Door Or Operator Through Your Privately Owned Dealership?
You may contact Wayne-Dalton corporate directly or we would be happy to service it for you at our regular service rates.
Where Do I Call For Technical Or Installation Support?
The Wayne Dalton Support number is (888) 827-3667.
What Is Your Service Coverage Area?
We service most areas of the state of Iowa. Trip charges may apply.
Maintenance | Technical Issues
What If I Have A Broken Spring?
This is a common service issue and they can be replaced without replacing the door. If the door has two springs, many people choose to replace both as they are usually on the same life cycle.
What Are The Maintenance And Painting Instructions For My Door?
Please see PDF links for maintenance instructions on steel or wood doors.
What If My Door Is Reversing After A Few Inches?
This is a common issue with the photo eyes (safety sensors) at the bottom of the door. Make sure they are aligned and that there is no dust or debris on them.
What Kind Of Oil Should I Use On My Door?
Use a non-silicone based lubricant. You may use a light duty (10W-30) motor oil on the springs only.