What If I Have A Broken Spring?
This is a common service issue and they can be replaced without replacing the door. If the door has two springs, many people choose to replace both as they are usually on the same life cycle.
What Are The Maintenance And Painting Instructions For My Door?
Please see PDF links for maintenance instructions on steel or wood doors.
Steel Door PDF (106 kb)
Wood Door PDF (92 kb)
What If My Door Is Reversing After A Few Inches?
This is a common issue with the photo eyes (safety sensors) at the bottom of the door. Make sure they are aligned and that there is no dust or debris on them.
What Kind Of Oil Should I Use On My Door?
Use a non-silicone based lubricant. You may use a light duty (10W-30) motor oil on the springs only.